22 Jan Customer care: continuous support for your brass components

Being a simple supplier is not enough. At Moval, we believe that the real value lies in becoming a strategic partner for our customers, offering technical and operational support at every stage of the project, even after the component has been delivered.

Constant dialogue with the technical department

Our customer care service was created to ensure continuity, responsiveness and reliability. 

We support our customers right from the initial engineering stages, but our commitment does not end with production: even after delivering the component, we are available for any technical requests, clarifications or checks.

Our specialised internal departments are able to quickly meet every need, prevent critical issues and maintain high process efficiency.

Language support for international customers

To ensure clear and smooth communication, we offer a multilingual sales service that handles requests in a simple, straightforward and professional way.

This is a real benefit that, by simplifying relations with foreign technical teams, makes project management easier.

Assistance with certifications and regulatory compliance

We are aware of how important it is today to rely on components that are certified and compliant with international regulations.

That is why we offer our customers dedicated support in managing mandatory declarations, including:

• REACH
• RoHS
• CMR
• SCIP

We provide you with all the necessary documentation in an accurate and up-to-date manner, so you can focus on your business, confident that every regulatory aspect is under control.

Would you like to find out more about our customer care service? Contact us, we will be glad to discuss your needs and offer our customised support for your project.